Measurement Focusing on Joy And Resiliency
The dominant, current approaches to assessing burnout, joy, and resiliency focus primarily on symptoms of burnout, disengagement, and negative emotional experience. Put another way, the questions most organizations use ask some version of “How bad are you/we?” (e.g., “I feel a great deal of stress in my job” or “I have become more callous toward people since taking this job.”). While this approach to measuring the size of the burnout epidemic is important, it also creates a negative mental model: current well being metrics frequently are linked to other negative performance indicators such as poor engagement, patient harm, non-adherence to clinical recommendations, turnover, and mortality. This combination results in individual and organizational paralysis due to magnitude of the problem, and offers limited focus on measuring habits that make us better.