Metric for Humanity

THE NATIONAL TASKFORCE FOR HUMANITY IN HEALTHCARE

Measurement Focusing on Joy And Resiliency

 

The dominant, current approaches to assessing burnout, joy, and resiliency focus primarily on symptoms of burnout, disengagement, and negative emotional experience. Put another way, the questions most organizations use ask some version of “How bad are you/we?” (e.g., “I feel a great deal of stress in my job” or “I have become more callous toward people since taking this job.”). While this approach to measuring the size of the burnout epidemic is important, it also creates a negative mental model: current well being metrics frequently are linked to other negative performance indicators such as poor engagement, patient harm, non-adherence to clinical recommendations, turnover, and mortality. This combination results in individual and organizational paralysis due to magnitude of the problem, and offers limited focus on measuring habits that make us better.

The NTH seeks to change the narrative, focus, and performance of healthcare organizations through a different measurement tool, which focuses on positive human experiences and was developed based on three, research-based tenets:

1. Burnout, at its core, is the impaired ability to experience positive emotion.

2. Positive emotions (joy, gratitude, serenity, interest, hope, pride, amusement, awe, love, and inspiration) are tiny engines that recharge us.

3. Positive emotions have an ‘undoing effect,’ creating a well-being impact that far outlasts the immediate experience of the emotion.